FREQUENTLY ASKED QUESTIONS

SHIPPING

WHAT SHIPPING METHODS ARE AVAILABLE?

Shipping and delivery are arranged by our respective vendors. Please check their corresponding shipping methods available.

DO YOU SHIP INTERNATIONALLY

There are vendors that ship internationally. Please check your merchants Shipping Policy.

WHAT IS THE ESTIMATED DELIVERY TIME?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors. For more details see: www.grasyana.com/shipping-and-delivery

PAYMENT

WHAT PAYMENT METHODS ACCEPTED?

Most vendors offer multiple payment methods to buyers. Check your corresponding vendors for their respective payment options.

IS BUYING ONLINE SAFE?

Please read our Safety Tips for Shopping online: www.grasyana.com/security-safety www.grasyana.com/online-shopping-safety-tips

ORDER & RETURNS

HOW DO I PLACE AN ORDER?

When you found a product you decide to purchase, you can click the "Buy" button and you will get directed to the vendor's website.

HOW CAN I CANCEL MY ORDER?

When you decide to cancel your order, immediately contact your respective vendor/s to give them notice.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

When you buy a product you found listed on Grasyana and takes you to directly to a vendor's website, then you do not need an account. However, if you purchase a product or an item that the transaction is being processed on Grasyana.com, then you need to register an account with us.

HOW DO I TRACK MY ORDER?

You may track your order here: www.grasyana.com/track-order

HOW CAN I RETURN A PRODUCT?

Please read carefully your respective vendor's Return Policy.
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